By Powers Thomas L.   Jack Eric P.   in Journal of Services Marketing

ISSN:0887-6045|22|3|188-197

Emerald Group Publishing Ltd‎(2008)‎

Access to resources Favorite 9.91341

By Jack Eric P.   Powers Thomas L.   Skinner Lauren   in International Journal of Physical Distribution & Logistics Management

ISSN:0960-0035|40|3|228-246

Emerald Group Publishing Ltd‎(2010)‎

Access to resources Favorite 9.029326

By Jack Eric P.   Bedics Tom A.   McCary Charles E.   in Managing Service Quality

ISSN:0960-4529|16|5|477-500

Emerald Group Publishing Ltd‎(2006)‎

Access to resources Favorite 8.107544