By Lievens Annouk   Moenaert Rudy K   Jegers Rosette S   in International Journal of Service Industry Management

ISSN:0956-4233|10|1|23-48

Emerald Group Publishing Ltd‎(1999)‎

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By Pepermans Roland   Jegers Rosette S   Moenaert Rudy   Buelens Anne   in European Journal of Work and Organizational Psychology

ISSN:1464-0643|6|3|343-362

Routledge Ltd‎(1997)‎

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