By Zhang Jie J.   Joglekar Nitin   Verma Rohit   in Journal of Service Management

ISSN:1757-5818|23|3|377-399

Emerald Group Publishing Ltd‎(2012)‎

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By Zhang Jie J.   Joglekar Nitin   Verma Rohit   in Journal of Service Management

ISSN:1757-5818|25|4|494-511

Emerald Group Publishing Ltd‎(2014)‎

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