By John Lijo   Ramesh A.   in Journal of Advances in Management Research

ISSN:0972-7981|9|2|217-235

Emerald Group Publishing Ltd‎(2012)‎

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By John Lijo   Ramesh A.   Sridharan R.   in International Journal of Services and Operations Management

ISSN:1744-2370|13|4|498-524

Inderscience Publishers‎(2012)‎

Access to resources Favorite 10.986977