By Jong Ad de   Ruyter Ko de   Streukens Sandra   Ouwersloot Hans   in International Journal of Service Industry Management

ISSN:0956-4233|12|2|158-183

Emerald Group Publishing Ltd‎(2001)‎

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By Deutskens Elisabeth   Jong Ad   Ruyter Ko   Wetzels Martin   in Marketing Letters

ISSN:0923-0645|17|2|119-136

Springer Publishing Company ‎(2006)‎

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By Jong Ad de   Wetzels Martin   Ruyter Ko de   in International Journal of Service Industry Management

ISSN:0956-4233|19|3|353-378

Emerald Group Publishing Ltd‎(2008)‎

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