By Jr Claude R Martin   Horne David A   in International Journal of Service Industry Management

ISSN:0956-4233|6|4|40-56

Emerald Group Publishing Ltd‎(1995)‎

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By Jr. Claude R Martin   Horne David A   Chan Winnie S   in International Journal of Service Industry Management

ISSN:0956-4233|12|2|137-158

Emerald Group Publishing Ltd‎(2001)‎

Access to resources Favorite 11.974989