By Browne Beverly A   Kaldenberg Dennis O   in Journal of Consumer Marketing

ISSN:0736-3761|14|1|31-44

Emerald Group Publishing Ltd‎(1997)‎

Access to resources Favorite 16.869934

By Clark Paul Alexander   Kaldenberg Dennis O   Drain Maxwell   Wolosin Robert J   in International Journal of Health Care Quality Assurance

ISSN:0952-6862|17|2|92-104

Emerald Group Publishing Ltd‎(2004)‎

Access to resources Favorite 10.384893