By Karuppusami G.   Gandhinathan R.   in The TQM Magazine

ISSN:0954-478X|18|4|372-385

Emerald Group Publishing Ltd‎(2006)‎

Access to resources Favorite 12.730219

By Karuppusami G.   Gandhinathan R.   Rao R. Venkata   in International Journal of Services and Operations Management

ISSN:1744-2370|2|2|178-201

Inderscience Publishers‎(2006)‎

Access to resources Favorite 10.011724