By Kumar Mukesh   Kee Fong Tat   Charles Vincent   in International Journal of Quality & Reliability Management

ISSN:0265-671X|27|3|351-377

Emerald Group Publishing Ltd‎(2010)‎

Access to resources Favorite 16.763767

By Kumar Mukesh   Kee Fong Tat   Manshor Amat Taap   in Managing Service Quality

ISSN:0960-4529|19|2|211-228

Emerald Group Publishing Ltd‎(2009)‎

Access to resources Favorite 13.969807