By Keeling Debbie   Khan Amna   Newholm Terry   in Journal of Services Marketing

ISSN:0887-6045|27|1|59-75

Emerald Group Publishing Ltd‎(2013)‎

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By Laing Angus   Keeling Debbie   Newholm Terry   in Journal of Marketing Management

ISSN:0267-257X|27|3-4|291-315

Routledge Ltd‎(2011)‎

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