By Burgers Arjan   Ruyter Ko de   Keen Cherie   Streukens Sandra   in International Journal of Service Industry Management

ISSN:0956-4233|11|2|142-161

Emerald Group Publishing Ltd‎(2000)‎

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By Feinberg Richard A   Kim Ik-Suk   Hokama Leigh   Ruyter Ko de   Keen Cherie   in International Journal of Service Industry Management

ISSN:0956-4233|11|2|131-141

Emerald Group Publishing Ltd‎(2000)‎

Access to resources Favorite 8.054074