By Klaus Philipp   Edvardsson Bo   Keiningham Timothy L.   Gruber Thorsten   in Journal of Service Management

ISSN:1757-5818|25|2|195-212

Emerald Group Publishing Ltd‎(2014)‎

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By Keiningham Timothy L.   Aksoy Lerzan   Andreassen Tor W.   Estrin Demitry   in Journal of Consumer Marketing

ISSN:0736-3761|23|7|470-479

Emerald Group Publishing Ltd‎(2006)‎

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By Larivière Bart   Aksoy Lerzan   Cooil Bruce   Keiningham Timothy L.   in Journal of Service Management

ISSN:1757-5818|22|1|39-66

Emerald Group Publishing Ltd‎(2011)‎

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By Keiningham Timothy L.   Aksoy Lerzan   Malthouse Edward C.   Lariviere Bart   Buoye Alexander   in Journal of Service Management

ISSN:1757-5818|25|3|310-333

Emerald Group Publishing Ltd‎(2014)‎

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By Keiningham Timothy L.   Aksoy Lerzan   Cooil Bruce   Peterson Kenneth   Vavra Terry G.   in Managing Service Quality

ISSN:0960-4529|16|5|442-459

Emerald Group Publishing Ltd‎(2006)‎

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By Keiningham Timothy L   Perkins-Munn Tiffany   Aksoy Lerzan   Estrin Demitry   in Managing Service Quality

ISSN:0960-4529|15|2|172-181

Emerald Group Publishing Ltd‎(2005)‎

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