By Helkkula Anu   Kelleher Carol   in Journal of Customer Behaviour

ISSN:1475-3928|9|1|37-53

Westburn Publishers Ltd‎(2010)‎

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By Helkkula Anu   Kelleher Carol   Pihlström Minna   in Journal of Service Management

ISSN:1757-5818|23|4|554-570

Emerald Group Publishing Ltd‎(2012)‎

Access to resources Favorite 10.593107