By Kellogg Deborah L   in International Journal of Service Industry Management

ISSN:0956-4233|11|1|26-45

Emerald Group Publishing Ltd‎(2000)‎

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By Kellogg Deborah L.   Youngdahl William E.   Bowen David E.   in International Journal of Service Industry Management

ISSN:0956-4233|8|3|206-219

Emerald Group Publishing Ltd‎(1997)‎

Access to resources Favorite 2.7181718