By Kellogg Deborah L.   Youngdahl William E.   Bowen David E.   in International Journal of Service Industry Management

ISSN:0956-4233|8|3|206-219

Emerald Group Publishing Ltd‎(1997)‎

Access to resources Favorite 9.757826

By Kellogg Deborah L   in International Journal of Service Industry Management

ISSN:0956-4233|11|1|26-45

Emerald Group Publishing Ltd‎(2000)‎

Access to resources Favorite 4.2735276