By Kennett Pamela A.   Sneath Julie Z.   Borders A. Leila   in The Journal of Business and Industrial Marketing

ISSN:0885-8624|19|7|484-495

Emerald Group Publishing Ltd‎(2004)‎

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By Kennett Pamela A   Moschis George P   Bellenger Danny N   in Journal of Services Marketing

ISSN:0887-6045|9|2|62-72

Emerald Group Publishing Ltd‎(1995)‎

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