By Kim Hyunsik   Choi Beomjoon   in Services Marketing Quarterly

ISSN:1533-2969|34|4|322-338

Routledge Ltd‎(2013)‎

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By Chu Wujin   Kim Hyunsik   in International Journal of Automotive Technology and Management

ISSN:1470-9511|6|1|20-44

Inderscience Publishers‎(2006)‎

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