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ISSN:1757-5818|20|4|380-403

Emerald Group Publishing Ltd‎(2009)‎

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By McGuire Kelly A.   Kimes Sheryl E.   Lynn Michael   Pullman Madeline E.   Lloyd Russell C.   in Journal of Service Management

ISSN:1757-5818|21|3|269-290

Emerald Group Publishing Ltd‎(2010)‎

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