By Kinard Brian R.   Capella Michael L.   in Journal of Services Marketing

ISSN:0887-6045|20|6|359-368

Emerald Group Publishing Ltd‎(2006)‎

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By Kinard Brian R.   Capella Michael L.   Bonner Greg   in Journal of Product and Brand Management

ISSN:1061-0421|22|1|87-94

Emerald Group Publishing Ltd‎(2013)‎

Access to resources Favorite 11.395952