By Klaus Philipp   in Journal of Services Marketing

ISSN:0887-6045|27|6|443-457

Emerald Group Publishing Ltd‎(2013)‎

Access to resources Favorite 15.672419

By Klaus Philipp   Edvardsson Bo   in Journal of Service Management

ISSN:1757-5818|25|2|166-170

Emerald Group Publishing Ltd‎(2014)‎

Access to resources Favorite 12.537935

By Klaus Philipp "Phil"   Maklan Stan   in Journal of Service Management

ISSN:1757-5818|23|1|5-33

Emerald Group Publishing Ltd‎(2012)‎

Access to resources Favorite 10.970694

By Maklan Stan   Peppard Joe   Klaus Philipp   in European Journal of Marketing

ISSN:0309-0566|49|3-4|561-595

Emerald Group Publishing Ltd‎(2015)‎

Access to resources Favorite 9.403451

By Klaus Philipp   Edvardsson Bo   Keiningham Timothy L.   Gruber Thorsten   in Journal of Service Management

ISSN:1757-5818|25|2|195-212

Emerald Group Publishing Ltd‎(2014)‎

Access to resources Favorite 7.8362093

By Klaus Philipp   Gorgoglione Michele   Buonamassa Daniela   Panniello Umberto   Nguyen Bang   in The International Journal of Bank Marketing

ISSN:0265-2323|31|7|506-528

Emerald Group Publishing Ltd‎(2013)‎

Access to resources Favorite 7.8362093