By Kleindorfer Paul R   in Managing Service Quality

ISSN:0960-4529|4|4|20-23

Emerald Group Publishing Ltd‎(1994)‎

Access to resources Favorite 17.715248

By Elliott Michael R.   Kleindorfer Paul R.   DuBois Joseph J.   Wang Yanlin   Rosenthal Isadore   in International Journal of Risk Assessment and Management

ISSN:1466-8297|10|1-2|130-146

Inderscience Publishers‎(2008)‎

Access to resources Favorite 2.2246978