By Wirtz Jochen   Ambtman Anouk den   Bloemer Josée   Horváth Csilla   Ramaseshan B.   Klundert Joris van de   Canli Zeynep Gurhan   Kandampully Jay   in Journal of Service Management

ISSN:1757-5818|24|3|223-244

Emerald Group Publishing Ltd‎(2013)‎

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