By Sarma Mahesh   Krishna Venni Venkata   in The Service Industries Journal

ISSN:0264-2069|30|1|25-42

Routledge Ltd‎(2010)‎

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By Martinez-Fernandez M. Cristina   Krishna Venni Venkata   in International Journal of Services Technology and Management

ISSN:1460-6720|7|2|126-136

Inderscience Publishers‎(2006)‎

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