By Krishnan Balaji C   Hartline Michael D   in Journal of Services Marketing

ISSN:0887-6045|15|5|328-342

Emerald Group Publishing Ltd‎(2001)‎

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By Klein Jill Gabrielle   Ettenson Richard   Krishnan Balaji C.   in International Marketing Review

ISSN:0265-1335|23|3|304-321

Emerald Group Publishing Ltd‎(2006)‎

Access to resources Favorite 2.8895376

By Licata Jane W.   Chakraborty Goutam   Krishnan Balaji C.   in Journal of Services Marketing

ISSN:0887-6045|22|3|176-187

Emerald Group Publishing Ltd‎(2008)‎

Access to resources Favorite 2.8895376