By Kantsperger Roland   Kunz Werner H   in International Journal of Service Industry Management

ISSN:0956-4233|16|2|135-151

Emerald Group Publishing Ltd‎(2005)‎

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By Kantsperger Roland   Kunz Werner H.   in Managing Service Quality

ISSN:0960-4529|20|1|4-25

Emerald Group Publishing Ltd‎(2010)‎

Access to resources Favorite 3.7195055

By Lages Cristiana R.   Simões Cláudia M.N.   Fisk Raymond P.   Kunz Werner H.   in Managing Service Quality

ISSN:0960-4529|23|4|272-290

Emerald Group Publishing Ltd‎(2013)‎

Access to resources Favorite 2.1254318

By Larivière Bart   Joosten Herm   Malthouse Edward C.   Birgelen Marcel van   Aksoy Pelin   Kunz Werner H.   Huang Ming-Hui   in Journal of Service Management

ISSN:1757-5818|24|3|268-293

Emerald Group Publishing Ltd‎(2013)‎

Access to resources Favorite 1.8597528