By La Suna   in The Service Industries Journal

ISSN:0264-2069|32|1|105-125

Routledge Ltd‎(2012)‎

Access to resources Favorite 17.661316

By Choi Beomjoon   La Suna   in Journal of Services Marketing

ISSN:0887-6045|27|3|223-233

Emerald Group Publishing Ltd‎(2013)‎

Access to resources Favorite 14.129052