By Tsai Ming-Tien   Lai MengKuan   Chen Ching-Liang   in International Journal of Services Technology and Management

ISSN:1460-6720|11|4|355-373

Inderscience Publishers‎(2009)‎

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By Trappey Charles V   Lai Meng Kuan   in International Journal of Retail & Distribution Management

ISSN:0959-0552|24|8|31-37

Emerald Group Publishing Ltd‎(1996)‎

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