By Lambert Brian   Plank Richard E.   Reid David A.   Fleming David   in Services Marketing Quarterly

ISSN:1533-2969|35|1|84-103

Routledge Ltd‎(2014)‎

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By Gordon Geoffrey L.   Shepherd C. David   Lambert Brian   Ridnour Rick E.   Weilbaker Dan C.   in The Journal of Business and Industrial Marketing

ISSN:0885-8624|27|8|659-672

Emerald Group Publishing Ltd‎(2012)‎

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