By Landroguez Silvia Martelo   Castro Carmen Barroso   Cepeda-Carrión Gabriel   in Management Decision

ISSN:0025-1747|49|7|1141-1159

Emerald Group Publishing Ltd‎(2011)‎

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By Landroguez Silvia Martelo   Castro Carmen Barroso   Cepeda-Carrión Gabriel   in Journal of Services Marketing

ISSN:0887-6045|27|3|234-244

Emerald Group Publishing Ltd‎(2013)‎

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