By Vaerenbergh Yves Van   Vermeir Iris   Larivière Bart   in Managing Service Quality

ISSN:0960-4529|23|6|495-512

Emerald Group Publishing Ltd‎(2013)‎

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By Vaerenbergh Yves Van   Keyser Arne De   Larivière Bart   in Managing Service Quality

ISSN:0960-4529|24|1|45-62

Emerald Group Publishing Ltd‎(2014)‎

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By Larivière Bart   Aksoy Lerzan   Cooil Bruce   Keiningham Timothy L.   in Journal of Service Management

ISSN:1757-5818|22|1|39-66

Emerald Group Publishing Ltd‎(2011)‎

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By Larivière Bart   Joosten Herm   Malthouse Edward C.   Birgelen Marcel van   Aksoy Pelin   Kunz Werner H.   Huang Ming-Hui   in Journal of Service Management

ISSN:1757-5818|24|3|268-293

Emerald Group Publishing Ltd‎(2013)‎

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