By Larsen B°je   in The TQM Magazine

ISSN:0954-478X|13|2|95-104

Emerald Group Publishing Ltd‎(2001)‎

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By Larsen Bøje   Häversjö Tord   in The TQM Magazine

ISSN:0954-478X|12|4|226-237

Emerald Group Publishing Ltd‎(2000)‎

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By Larsen Bøje   Häversjö Tord   in Managing Service Quality

ISSN:0960-4529|9|1|23-31

Emerald Group Publishing Ltd‎(1999)‎

Access to resources Favorite 2.049439