By Lemahieu Wilfried   Snoeck Monique   Michiels Cindy   in Business Process Management Journal

ISSN:1463-7154|9|6|760-775

Emerald Group Publishing Ltd‎(2003)‎

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By Goethals Frank   Snoeck Monique   Lemahieu Wilfried   Vandenbulcke Jacques   in Information Systems Frontiers

ISSN:1387-3326|8|2|67-79

Springer Publishing Company ‎(2006)‎

Access to resources Favorite 10.60305