By Behara Ravi S   Lemmink Jos G.A.M.   in International Journal of Quality & Reliability Management

ISSN:0265-671X|14|5|512-526

Emerald Group Publishing Ltd‎(1997)‎

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By Behara Ravi S.   Fisher Warren W.   Lemmink Jos G.A.M.   in International Journal of Operations & Production Management

ISSN:0144-3577|22|10|1162-1185

Emerald Group Publishing Ltd‎(2002)‎

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By Wuenderlich Nancy V.   Ostrom Amy L.   Patricio Lia   Sousa Rui   Voss Chris   Lemmink Jos G.A.M.   Wuenderlich Nancy V.   in Journal of Services Marketing

ISSN:0887-6045|29|6-7|442-447

Emerald Group Publishing Ltd‎(2015)‎

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