By Levenburg Nancy M.   in Benchmarking: An International Journal

ISSN:1463-5771|13|3|355-373

Emerald Group Publishing Ltd‎(2006)‎

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By Magal Simha R.   Kosalge Parag   Levenburg Nancy M.   in Journal of Enterprise Information Management

ISSN:1741-0398|22|1-2|137-151

Emerald Group Publishing Ltd‎(2009)‎

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