By Licata Jane W.   Chakraborty Goutam   in The International Journal of Bank Marketing

ISSN:0265-2323|27|4|252-269

Emerald Group Publishing Ltd‎(2009)‎

Access to resources Favorite 14.629908

By Simpson Penny M.   Licata Jane W.   in Journal of Marketing Management

ISSN:0267-257X|23|3-4|305-326

Routledge Ltd‎(2007)‎

Access to resources Favorite 12.376209

By Licata Jane W.   Chakraborty Goutam   Krishnan Balaji C.   in Journal of Services Marketing

ISSN:0887-6045|22|3|176-187

Emerald Group Publishing Ltd‎(2008)‎

Access to resources Favorite 11.268484