By Lidén Sara Björlin   Edvardsson Bo   in Managing Service Quality

ISSN:0960-4529|13|5|338-348

Emerald Group Publishing Ltd‎(2003)‎

Access to resources Favorite 23.789627

By Lidén Sara Björlin   Skålén Per   in International Journal of Service Industry Management

ISSN:0956-4233|14|1|36-58

Emerald Group Publishing Ltd‎(2003)‎

Access to resources Favorite 21.518576