By Baines Tim   Lightfoot Howard W.   in International Journal of Operations & Production Management

ISSN:0144-3577|34|1|2-35

Emerald Group Publishing Ltd‎(2013)‎

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By Lightfoot Howard W.   Gebauer Heiko   in Journal of Service Management

ISSN:1757-5818|22|5|664-683

Emerald Group Publishing Ltd‎(2011)‎

Access to resources Favorite 14.253195