By Ferreira Pedro Gustavo Siqueira   Lima Edson Pinheiro de   Costa Sergio E. Gouvea da   in International Journal of Productivity and Performance Management

ISSN:1741-0401|61|7|710-729

Emerald Group Publishing Ltd‎(2012)‎

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By Lima Edson Pinheiro de   Costa Sergio E. Gouvea da   Angelis Jannis J.   in International Journal of Business Performance Management

ISSN:1368-4892|10|1|108-132

Inderscience Publishers‎(2007)‎

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By Buss Carlos Luiz   Lima Edson Pinheiro De   Costa Sergio E. Gouvea Da   in International Journal of Services Technology and Management

ISSN:1460-6720|15|3-4|239-260

Inderscience Publishers‎(2011)‎

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