By Lin Ingrid Y.   in Journal of Services Marketing

ISSN:0887-6045|24|4|294-304

Emerald Group Publishing Ltd‎(2010)‎

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By Lin Ingrid Y.   Namasivayam Karthik   in International Journal of Contemporary Hospitality Management

ISSN:0959-6119|23|7|923-940

Emerald Group Publishing Ltd‎(2011)‎

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