By Lipovatz D   in The TQM Magazine

ISSN:0954-478X|10|3|194-203

Emerald Group Publishing Ltd‎(1998)‎

Access to resources Favorite 17.909008

By Lipovatz D   Stenos F   Vaka A   in International Journal of Quality & Reliability Management

ISSN:0265-671X|16|6|534-551

Emerald Group Publishing Ltd‎(1999)‎

Access to resources Favorite 12.536304