By Tang Y.   Lutfiyya H.   Tosic V.   in International Journal of Business Process Integration and Management

ISSN:1741-8763|4|3|209-218

Inderscience Publishers‎(2010)‎

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By Abdu H.   Lutfiyya H.   Bauer M.A.   in Performance Evaluation

ISSN:0166-5316|54|4|285-309

Elsevier‎(2003)‎

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