By Lyons Brian D.   Marler Janet H.   in Journal of Managerial Psychology

ISSN:0268-3946|26|1|58-76

Emerald Group Publishing Ltd‎(2011)‎

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By Tews Michael J.   Michel John W.   Lyons Brian D.   in Journal of Service Management

ISSN:1757-5818|21|3|344-362

Emerald Group Publishing Ltd‎(2010)‎

Access to resources Favorite 8.725448