By Mallak Larry A.   Bringelson Liwana S.   Lyth David M.   in International Journal of Quality & Reliability Management

ISSN:0265-671X|14|4|328-348

Emerald Group Publishing Ltd‎(1997)‎

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By Mallak Larry A.   Lyth David M.   Olson Suzan D.   Ulshafer Susan M.   Ulshafer Susan M.   Sardone Frank J.   in Managing Service Quality

ISSN:0960-4529|13|1|27-38

Emerald Group Publishing Ltd‎(2003)‎

Access to resources Favorite 6.7702193

By Mallak Larry A   Lyth David M   Olson Suzan D   Ulshafer Susan M   Sardone Frank J   in International Journal of Health Care Quality Assurance

ISSN:0952-6862|16|4|180-190

Emerald Group Publishing Ltd‎(2003)‎

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