By Spreng Richard A   Harrell Gilbert D   Mackoy Robert D   in Journal of Services Marketing

ISSN:0887-6045|9|1|15-23

Emerald Group Publishing Ltd‎(1995)‎

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By Aiken K. Damon   Liu Ben S.   Mackoy Robert D.   Osland Gregory E.   in International Journal of Internet Marketing and Advertising

ISSN:1477-5212|1|3|251-267

Inderscience Publishers‎(2004)‎

Access to resources Favorite 2.337959