By Keiningham Timothy L.   Aksoy Lerzan   Malthouse Edward C.   Lariviere Bart   Buoye Alexander   in Journal of Service Management

ISSN:1757-5818|25|3|310-333

Emerald Group Publishing Ltd‎(2014)‎

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By Larivière Bart   Joosten Herm   Malthouse Edward C.   Birgelen Marcel van   Aksoy Pelin   Kunz Werner H.   Huang Ming-Hui   in Journal of Service Management

ISSN:1757-5818|24|3|268-293

Emerald Group Publishing Ltd‎(2013)‎

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