By Mangold W Glynn   Miller Fred   Brockway Gary R   in Journal of Services Marketing

ISSN:0887-6045|13|1|73-89

Emerald Group Publishing Ltd‎(1999)‎

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By Faulds David J.   Gohmann Stephan F.   Mangold W. Glynn   in Journal of Services Marketing

ISSN:0887-6045|22|6|479-491

Emerald Group Publishing Ltd‎(2008)‎

Access to resources Favorite 3.0999937