By Vauterin Johanna Julia   Linnanen Lassi   Marttila Esa   in Industry and Higher Education

ISSN:0950-4222|25|2|77-91

IP Publishing Ltd‎(2011)‎

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By Vauterin Johanna Julia   Linnanen Lassi   Marttila Esa   in International Journal of Quality and Service Sciences

ISSN:1756-669X|4|3|283-298

Emerald Group Publishing Ltd‎(2012)‎

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