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ISSN:1757-5818|22|4|471-490

Emerald Group Publishing Ltd‎(2011)‎

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ISSN:0736-3761|30|2|121-129

Emerald Group Publishing Ltd‎(2013)‎

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By Rosenbaum Mark S.   Massiah Carolyn   Wozniak Richard   in International Journal of Retail & Distribution Management

ISSN:0959-0552|41|9|671-687

Emerald Group Publishing Ltd‎(2013)‎

Access to resources Favorite 11.257793

By Rosenbaum Mark S.   Sweeney Jillian C.   Massiah Carolyn   in Managing Service Quality

ISSN:0960-4529|24|4|363-383

Emerald Group Publishing Ltd‎(2014)‎

Access to resources Favorite 10.234474