By Gray Brendan J.   Matear Sheelagh   Matheson Philip K.   in Journal of Services Marketing

ISSN:0887-6045|16|3|186-200

Emerald Group Publishing Ltd‎(2002)‎

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By Gray Brendan J   Matear Sheelagh M   Matheson Philip K   in International Journal of Contemporary Hospitality Management

ISSN:0959-6119|12|3|149-155

Emerald Group Publishing Ltd‎(2000)‎

Access to resources Favorite 2.592218