By Mathies Christine   in International Journal of Services Technology and Management

ISSN:1460-6720|14|2-3|259-277

Inderscience Publishers‎(2010)‎

Access to resources Favorite 19.030863

By Mathies Christine   Burford Marion   in Managing Service Quality

ISSN:0960-4529|21|6|636-648

Emerald Group Publishing Ltd‎(2011)‎

Access to resources Favorite 15.22469